At GiggaCart.pk, we strive to provide our customers with the best shopping experience. If you’re not completely satisfied with your purchase, we offer a 30-day free return and refund policy.
Returns
- You have 30 days from the date of delivery to return your purchase for a full refund.
- To be eligible for a return, the product must be in new, unused condition, with all original packaging and tags intact.
- Items such as beauty, skincare, and personal care products must be unopened and in original packaging to be eligible for return.
- Damaged or defective items: If you receive a damaged or defective product, please contact us within 7 days of receipt, and we will arrange for a return or exchange.
How to Return an Item
- Contact Us: Reach out to our customer support team at [Your Contact Email] or [Your Contact Phone Number] to initiate the return process.
- Return Instructions: Our team will provide you with instructions on how to return your item. If applicable, we will also provide a pre-paid return shipping label.
- Ship the Item: Carefully pack the item in its original packaging and send it back to the provided address.
- Refund Process: Once we receive and inspect the returned item, we will process your refund. Refunds will be issued to the original payment method, and you will be notified once the process is complete.
Refunds
- If you are eligible for a refund, we will process it within 5-7 business days after receiving the returned item.
- Please note that shipping fees are non-refundable unless the return is due to a mistake on our part (e.g., wrong or damaged items).
Exchanges
- If you would like to exchange an item for a different size, color, or product, please follow the same return process and place a new order.
Non-Returnable Items
For hygiene and safety reasons, certain items may not be eligible for return, including:
- Opened beauty, skincare, and personal care products
- Gift cards
Contact Us
If you have any questions about our returns or refund policy, feel free to contact us at:
- Email: giggacart.pk@gmail.com
- Phone: 0349-7035488
- Address: 5th Shop LHS, Abdul Hakim